Call 07866 985669 or email firstname.lastname@example.org on receipt of goods to advise of any incorrect, faulty or damaged goods. We must then be notified in writing (via email or post) providing a digital image of the fault (along with a clear description of the problem) within 5 working days following your acceptance of this delivery.
If the fault cannot be verified over the phone or email, the goods may be required to be returned to us for inspection before a determination can be made as to the state of the product. Please do not send your products back to us before first contacting us.
(a) For bulk items, we will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
(b) For smaller items sent by Royal Mail, the item/s may be required to be returned to us for inspection before a determination can be made as to the state of the product. We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded Delivery, so that you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item is rechecked. If we are at fault, we will reimburse Royal Mail 'Signed For' Recorded Delivery costs on proof of receipt.
It is only when we receive the item in its original state, that Perzonalize will redo or recommend a remedy for a faulty item. Please note that if an item is not in an unused condition, then we will not be able to offer you a remedy save for faulty workmanship, which we may repair.
Where there is a minor fault we may suggest an alternative remedy.
Non-faulty goods; We cannot accept returns of non-faulty goods because the product/s have been personalised or customised specifically for you.
We are determined that you should be a happy customer and we put in huge efforts to produce the best items we can, but human error may occasionally surface. If you are unsatisfied please raise your concern. Please note we work in accordance with these provisions.
Please note that we do not export goods and all transactions are made in £ sterling.